Shipping Policy

At Igetvapesaustralia, we strive to offer fast, secure, and reliable shipping for all our customers in Australia. Please read our shipping policy carefully to understand the process and any important details.

1. Order Processing

  • All orders are processed within 1-2 business days (Monday to Saturday) from the time the payment is received.

  • Order cut-off time is 5:00 PM (AEST) on weekdays (Monday to Saturday). Orders placed after this time will be processed on the next business day.

2. Delivery Timeframe

  • Orders are typically delivered within 15-20 business days after processing. Delivery times may vary depending on your location and unforeseen delays.

  • Tracking information will be provided once your order is shipped. You can track your package and receive updates in real time.

3. Shipping Restrictions

  • We currently only ship to Australia.

  • Delivery times are subject to change due to unforeseen delays (e.g., weather conditions, holidays, or other events beyond our control).

4. Address Changes

  • Please ensure your shipping address is correct at checkout. We are unable to make changes to the address after the order is processed.

  • If an incorrect address is provided, the shipping will be delayed, and additional shipping fees may apply.

5. Signature Requirement

  • Signature upon delivery is required for all shipments.

  • Must be 18 years or older to sign for the package. As our products are age-restricted, only adults who are 18 years and older are legally allowed to receive the package.

  • The carrier may ask for proof of age (e.g., ID or driver’s license) at the time of delivery.

Important Note: If no one is available to sign for the delivery or if the recipient is underage, the package will not be delivered and will be returned. In such cases, re-shipping fees may apply.

6. Delivery Confirmation

  • Once your package is delivered, you will receive a confirmation notification via email or SMS. This is an important step in the process, confirming that your order has reached you.

Important Notes

  1. Unforeseen Delays: While we aim to deliver orders within the stated timeframe, delays may occur due to factors outside of our control, such as extreme weather, public holidays, or delivery service disruptions. We are not responsible for such delays.

  2. Address Accuracy: Please double-check your shipping address before confirming your order. Any address errors may lead to delays or misdeliveries.

  3. 18+ Signature Requirement: As mentioned, only individuals aged 18 years or older are allowed to receive our products. The carrier will ask for a valid ID to confirm the recipient’s age.

For any questions or assistance, please contact our customer support team.

Thank you for shopping with Igetvapesaustralia! We appreciate your understanding and cooperation.

Contact Us
Email: [email protected]