FAQ's

Frequently Asked Questions (FAQ)
Welcome to the Igetvapesaustralia Australia FAQ page! Below, you'll find answers to the most common questions about our products, shipping, and services. If you need further assistance, don't hesitate to reach out to us!

1. What products do you offer at iGET Vapes Australia?
At Igetvapesaustralia Australia, we offer a wide selection of high-quality electronic cigarettes (e-cigarettes), e-liquids (with and without nicotine), and related accessories. Whether you're new to vaping or a seasoned user, we have products to suit every preference and need.

2. How long will it take to process my order?
Once your order is placed, we typically process it within 1-2 business days. During busy periods, processing time may be slightly longer, but we always strive to get your order ready as quickly as possible.

3. What is the shipping time for my order?
Shipping times vary depending on your location. Orders within Australia usually take between 15-20 business days to arrive. Please note that shipping times may be longer during peak seasons or due to unforeseen delays with our shipping partners.

4. Do you offer international shipping?
Currently, we only ship to addresses within Australia. We are working to expand our shipping options in the future, so please stay tuned for updates!

5. Can I track my order?
Yes! Once your order is processed and shipped, you will receive a tracking number via email. You can use this number to track your package directly through our shipping partner's website.

6. How old do I need to be to purchase from Igetvapesaustralia Australia?
In accordance with Australian law, you must be at least 18 years old to purchase any vaping products. By placing an order with us, you confirm that you are of legal age to buy these products in your region.

7. What payment methods do you accept?
We accept all major credit cards, debit cards, and a variety of secure online payment methods. Our checkout process is fully encrypted, ensuring that your payment information is secure.

8. Can I return or exchange my product?
We do not accept returns or exchanges unless the product is defective or there was an error with your order. If you receive a defective or incorrect item, please contact us within 7 days of receiving your order, and we will arrange for a return. All return shipping costs will be covered by us, and we will provide a replacement or full refund for the faulty product.

9. Are your e-liquids safe to use?
Yes, our e-liquids are made with high-quality ingredients and comply with Australian safety standards. While vaping is generally considered safer than smoking, it is important to use these products responsibly and follow all instructions. If you have any health concerns, we recommend consulting with a healthcare professional before using our products.

10. How should I store my e-liquids?
For optimal freshness and safety, store your e-liquids in a cool, dry place, away from direct sunlight and heat sources. Keep them sealed tightly and out of reach of children and pets.

11. Do you offer customer support?
Yes! Our friendly customer service team is here to assist with any questions or issues you may have. Feel free to contact us via our Contact Us page, or you can email us directly at [email protected]. We aim to respond to all inquiries as quickly as possible.

12. What should I do if I don’t receive my order on time?
If you haven’t received your order within the expected shipping time of 15-20 business days, please reach out to our customer support team. We’ll investigate the issue and provide an update or solution to ensure your order reaches you.

13. Are your products compliant with Australian laws?
Yes, all our products comply with Australian regulations regarding vaping. We only sell products that meet safety standards and are legal for sale within the country.

14. Can I change or cancel my order after it’s been placed?
Once an order is placed, we begin processing it immediately to ensure a quick turnaround. If you need to make changes or cancel your order, please contact us within 24 hours of placing your order, and we’ll do our best to accommodate your request. Once the order is shipped, we are unable to make changes.

If you have any other questions or need assistance, feel free to contact our support team. Thank you for choosing Igetvapesaustralia Australia!

Contact Us
Email: [email protected]